Same 5-person team.
+70% more business.
Zero new hires.
Infinity Logistics, Ajman — 12+ months running FreighAI in production. This is the year-long story behind the numbers.
Infinity Logistics FZE
A family-led freight forwarder in Ajman, UAE, serving regional traders, retailers, and SMEs across the GCC with multi-modal cargo movement.
Before FreighAI — what every mid-market forwarder recognises.
A capable team running a real freight business, hitting a ceiling that wasn't about effort or skill.
Quote response 60+ minutes — losing deals to faster forwarders
Customer sends RFQ to 5 forwarders at 9 AM. Infinity responds at 11 AM. By then the customer has already moved on to a faster reply.
Pricing knowledge lived in one head
The senior pricing person held eight years of customer history. Rate-card guesswork on everyone else's quotes. No way to scale that judgement to new hires.
Margin reviewed quarterly — three months late
Planned vs actual margin only surfaced in quarterly review. By then, the same leak had compounded across hundreds of shipments.
Win rate stuck around 35%
Despite being the right partner on technical merit, deals were lost to slower turnaround and inconsistent pricing.
A 12-month rollout, one process at a time.
Quotation Agent first. Then bookings, tracking, invoice reconciliation. The team adopted because each phase delivered before the next began.
- WEEKS 1–2 · PILOT KICK-OFF
Integration scoping + Quotation Agent in production.
Bridges built into Infinity's existing Tally accounting and their carrier list. Quotation Agent live by day 14 — handling RFQs end-to-end, with the team approving every reply.
- WEEKS 3–6 · QUOTE TURNAROUND
Response time collapsed from 60+ minutes to 15.
RFQ → draft → review → send pipeline that used to take an hour now took a quarter of that. Win rate started climbing within four weeks.
- WEEKS 7–10 · BOOKINGS + TRACKING
Booking Agent and Tracking Agent went live.
Accepted quotes flowed into job orders without re-keying. Shipment status pulled from carrier APIs in real time. 'Where is my shipment?' WhatsApp messages dropped off.
- WEEKS 11–14 · INVOICE RECONCILIATION
Margin variance surfaced in real time, not quarterly.
Invoice Reconciliation Agent matched carrier bills against planned costs. The team caught a recurring AED-516-below-plan leak on one lane that quarterly reviews had missed for two years.
- MONTHS 4–12 · COMPOUNDING
Win rate doubled, volume +70%, team stayed at 5.
Quote volume scaled from 9,256/year to 15,775/year. Revenue +27.5%. The team kept the same headcount — and freed up to focus on customer relationships and strategic accounts.
Six numbers. All moved at once.
None of these moved in isolation. They moved together — because the agents were a coordinated team, not six separate tools.
What the operations team says about working with FreighAI.
“It's like having three extra pricing experts who have perfect memory and never take a day off.”
- The team starts the day looking at one task screen, not five tabs.
- Pricing decisions take judgement, not 20 minutes of lookup.
- Exceptions are categorised. The team sees what needs attention, not a generic errors pile.
- Customer conversations stay on the customer's thread — never moved to a vendor portal.
Your story doesn't have to look much different — if you start now.
Tell us which one process hurts you most. We'll scope a 60-day pilot around it — integration work included.