From accepted quote to live Job Order — without your team re-keying anything.
The Booking Agent detects the customer's yes, generates a complete Job Order, asks for missing info politely on the customer's existing thread, validates data before ops sees it, and books with the carrier — clean handoff to tracking.
Six capabilities. All of them concrete.
Booking isn't paperwork — it's the moment a customer's yes becomes operational reality. This is what the agent handles, end to end.
Detects acceptance, however it's phrased
"Confirmed" · "Please go ahead" · "Approved" · "Proceed" · in Arabic · in Hindi · as a one-line WhatsApp reply. The agent reads the thread and recognises the yes — regardless of phrasing or language.
Generates the Job Order with zero re-keying
The accepted quote, route, weight, mode, special handling, customer terms — all already captured by the Quotation Agent. The JO inherits everything. Your team doesn't retype a single field.
Politely asks for missing info on the customer's thread
IEC code · GSTIN · VAT number · HS code · commercial invoice · packing list · packaging photos. The agent asks once, on the channel the customer's already on, in their language.
Validates shipment data before it reaches ops
Weight vs declared dimensions. Invoice value vs commercial intent. HS code against the cargo description. The agent flags inconsistencies so ops never gets a JO that breaks on the carrier portal.
Coordinates pickup and routes the booking
Books with the carrier the Quotation Agent priced. Requests AWB/BL. Schedules pickup on the customer's window. All the back-and-forth that used to eat a junior's afternoon.
Hands off cleanly to ops + tracking
Once data is validated and pickup is confirmed, the JO moves to Documentation & Handoff bucket and the Tracking Agent picks up. No 'who's on this now?' question.
Four steps. One human gate.
The agent does the assembly. Your team does the validation. Ops gets a clean handoff.
Customer accepts
Quotation Agent detects the yes — on email, WhatsApp, or a forwarded thread.
JO + missing-info request
Generates the Job Order, lists missing fields, drafts the polite ask in the customer's language.
You validate the data
Task lands on screen with the agent's draft + inconsistency flags. One click: Approve · Refine · Reject.
Live in ops
JO booked with the carrier. Pickup scheduled. Tracking Agent takes over the customer relationship.
Carrier booking is locked to Supervised by default. The agent will never confirm a booking with a carrier without a human approval — your money, your liability.
Every customer reply, classified by intent.
Acceptance · counter-offer · question · clarification · objection. The agent reads the response, classifies it, and prepares the next task — for the right human.
- →Every inbound customer reply, in one queue
- →Intent label — accepted · counter · question · object
- →Pre-prepared next action per intent
- →SLA stamp on every task
No inbox scrolling. No “is this an acceptance?” ambiguity. No quote that died because a one-word reply was missed.
Acceptance Confirmation — locked to Supervised.
The agent has read the customer's yes. Drafted the JO. Listed the missing fields. Drafted the polite ask. Your team confirms it's really an acceptance.
High-stakes — a wrongly auto-confirmed deal is harder to walk back than a delayed one.
- Inbound message — the customer's yes, in original language
- Intent classification — acceptance + confidence score
- JO draft — full Job Order pre-filled
- Missing fields list — what to politely ask for
- Drafted ask — editable before send
One JO record. Every angle.
From the moment booking is confirmed, the Job Order becomes the single source of truth for that shipment — drillable end-to-end.
All live Job Orders in one list — status, customer, lane, value, mode, milestones. Filterable by stage, sales owner, or carrier.
Customer · lane · mode · value · current milestone — at a glance.
Weight · dims · packaging · HS codes · declared value · special handling.
AWB/BL · pickup window · documents · party-level contacts — all in one place.
The Booking Agent inherits, it doesn't re-key.
Connected upstream to the Quotation Agent, downstream to your TMS/carriers, sideways to customer KYC and document storage.
Accepted quote context — route, mode, customer terms — inherited end-to-end. No double entry.
AWB and BL generation routed to the carrier the Quotation Agent priced. 3,000+ carriers supported.
IEC · GSTIN · VAT · HS codes pulled from your CRM/ERP if available; politely requested if not.
Commercial invoice · packing list · photos archived on the Job Order. Indexed and searchable.
The boring magic: no fields re-typed.
Infinity Logistics · 12 months in production. Every accepted quote converted to a live JO — no manual JO creation.
“The moment a customer says yes, the Job Order just exists. My team used to spend 30 minutes typing one in.”
— Megha · Operations Manager · Infinity Logistics, Ajman
Once the JO is live, the Tracking Agent takes over the customer relationship.
Every milestone, every customer, in real time — without your team manually polling carriers.
Tired of the “please share your IEC” chase?
The Booking Agent eliminates the post-acceptance scramble. Customer says yes; the JO just exists. Missing info gets asked once, politely, in their language.