Six customers asking. Zero answers.
Every morning. Twenty-eight WhatsApp pings. None of them about new business — all asking the same question. Because checking carrier portals manually takes hours your team doesn't have.
Cascadia's shipment from Booking is one of the rows. So are five other forwarders.
See it poll 3,000+ carriers liveEach one waiting because no-one had time to check carrier portals manually this morning.
Tracks every shipment. Around the clock.
Carrier APIs queried without anyone asking. Routine milestones auto-notify the customer on their own thread. Anything that looks off comes to you.
See proactive updates on your shipmentsHi Marco — JO-02517 at Mumbai customs (HS 8517.62 review). Hold 6–8 h. Revised ETA Thu·00:00 Ajman.
A customs hold — flagged before anyone calls you.
Not customs-hold-in-general. Mumbai customs · HS 8517.62 · this lane's history.
Does this fit your lane mix?Nothing painful goes out without your nod.
Routine pickup/in-transit/delivery updates can auto-send. Anything that mentions a delay, a hold, or a damage never goes out without you.
Hi Marco — JO-02517 at Mumbai customs (HS 8517.62 review). Hold 6–8 h. Revised ETA Thu·00:00 Ajman.
Routine updates can run Auto once the team trusts the agent on a customer. Exception comms are locked to Supervised — a human sees every bad-news message before it reaches the customer.
Update sent. Proof of delivery chased.
The proactive update lands on the same WhatsApp thread Cascadia started six weeks ago. When DHL delivers in Ajman, the POD is chased onto the JO on its own.
Hi Marco — JO-02517 at Mumbai customs (HS 8517.62 review). Hold 6–8 h. Revised ETA Thu·00:00.
Marco didn't have to ask. No portal. Same thread he started weeks ago.
POD chased onto the JO. Format varies by carrier — express gives photo+signed, sea/regional may give signed-only or door-receipt.
Your mornings are peaceful again.
Every active shipment checked without anyone asking. Every routine milestone answered on the customer's own thread. The morning “where is X?” queue never forms — and the team gets its mornings back.
Three ai-agents. One shared brain.
The carrier graph that Tracking polls is the same one Booking books and Quotation prices against. The drafting engine that writes Marco's customs-hold note is the same one that wrote his quote. Cascadia is one customer to all three agents — not three.
One carrier graph. One drafting engine. One customer history. The agents own their own gates.
Tell customers before they ask.
We scope the first workflow, integration requirements and implementation plan with your team.