An AI Ops platform for freight forwarding.
Six Trained Agents working as one team — across the full freight forwarding lifecycle. Live in production for 12+ months.
Each agent owns a process. They hand off to each other.
Not one AI doing one thing. A coordinated team — so nothing falls through, and your team sees one consolidated task list instead of six tools.
Reads RFQs, drafts quotes, manages negotiation, confirms acceptance.
Turns accepted quotes into bookings; captures shipment details; hands off to ops.
Polls carrier APIs in real time; updates customers; flags exceptions.
Finds the right partner for lanes you don't directly cover.
Matches carrier invoices to bookings; flags discrepancies before they compound.
Follows up on unpaid invoices; keeps cash flow predictable.
The agents do the work. Your team approves every reply.
Six steps from a customer message to a sent reply. Your team's role is the judgement step — Approve, Refine, or Reject.
WhatsApp or email arrives in the customer's thread.
Multi-language thread + attachments parsed; intent classified.
Looks up rates; drafts reply; calculates margins; flags risks.
Pre-prepared task ready to action — on one screen.
One click: Approve / Refine / Reject.
Customer sees the response on the same WhatsApp/email they started.
Your customer never sees a different interface. Your team stays in charge of every customer relationship.
One screen. Four buckets. Every department.
Quote Prep · Customer Response · Provider & Booking · Documentation & Handoff. Every task carries an ETA + SLA stamp. Learning curve under a day.
Source: FreighAI Quotations Report · 12-month live production data at Infinity Logistics (UAE).
Task Screen deep-diveYou choose what the agents do on their own. Always.
Every task type has an Auto / Supervised toggle. High-stakes actions are locked to Supervised by default — never auto.
Routine tasks the agents handle without intervention.
Agent prepares; a human approves before action.
High-stakes actions (e.g. Acceptance Confirmation) — never auto.
The dial is yours. Start cautious. Build trust. Expand the agents' autonomy as comfort grows.
Margin variance. Per shipment. In real time.
Planned cost set at quote acceptance. Actual cost from carrier invoices. Variance flagged green or red — by customer, by lane, by carrier.
Most freight forwarders learn their actual margin three months late — in quarterly reviews. By then, the leak has compounded.
FreighAI shows it as it happens. By shipment, customer, lane, carrier. Drillable. Defensible. Immediate.
FreighAI bridges with what you already run.
Most forwarders' biggest objection to new software is 'but we already use X.' That objection dissolves before it forms.
Logi-Sys · Kale · Shipsy · Magaya · CargoWise
Tally · QuickBooks · Zoho · in-house
3,000+ carriers globally, onboarded per customer
Anything else your stack needs
The 60-day pilot includes the integration work — with your specific TMS, accounting, and carriers. Not a separate engagement. Not a deferred line item.
Same team. More business.
Infinity Logistics FZE · Ajman, UAE · 100% export revenue customer · 12 months in production.
Which one process hurts you most right now?
That's where the 60-day pilot starts. The integration work is included. Two weeks to first agent in production.